How We Work With You

We always put you, your comfort, and your safety first

With you and your family in mind, we work hard to ensure that the best plumbing service and care are delivered to you – every time. We follow a tried-and-true, consistent process so that you know what to expect at every stage of your plumbing service.

In short, Harris Plumbing is well known for our world-class client service, our superior plumbing services, quality products and parts and that we warranty everything we do. Your entire experience is our first priority.  (if you want the long version of this, read on 🙂

Emergency Response

Are you experiencing a plumbing emergency? We know how uncomfortable and inconvenient that can be. Call us Toll Free at 1-866-786-1801, and we’ll be there as quickly as we can to address the issue safely and efficiently.  Please note that after-hours plumbing service is reserved for loss-of-service (water or sewage), or major leak emergencies only as we have limited staff available after regular hours.

Please see our COVID-19 Policy for updated emergency service information. Due to current restrictions, we are providing 24/7 emergency service to our Harris Home Advantage Plan members and current commercial clients only. This is to reinforce the existing safety measures we are taking to protect our employees and our clients.

Quality Care

Our number one priority is to make sure that you, our customer, has an exceptional experience – from the moment you dial our number, right through to our “Happy Call” check-in after your service is completed.

Because we warranty everything we do, we only use reliable products, materials and equipment from premium quality manufacturers whom we trust for  quality and durability. We are committed to ongoing training, education and team-building for our employees to keep our solutions innovative and efficient and our employees supported and world-class. To learn about our incredible Client Care team and the service they provide, please visit our ‘Our Team’ page or give us a call – they’d love to hear from you.

Our Process

When you call Harris Plumbing during our regular business hours, from 8:00 am until 6:00 pm Monday to Friday and 10 am until 2 pm on Saturday, you will reach one of our own amazing client care staff members at our location. We do utilize the professional services of an answering service outside these hours so please try to contact us during regular business hours.

Our friendly, efficient Client Care staff – Ashley, Christina, Tylar and Karen will ask you a few pertinent questions and record all of your specific information about your plumbing concerns or needs and arrange an appointment, accommodating your schedule to our best ability while ensuring we send the plumbing professional with the best combination of knowledge, skills, and background for your specific situation.

We will inform you that – as are all trades – we are a COD company. As a COD company, payment is due at the end of the visit when the work has been completed, and your plumber will accept your cheque or credit card. We also accept e-transfer through our office. Your payment method is also discussed during your initial scheduling phone call with our office and entered into your work order so that the plumber knows how he will receive your payment. All of our phone calls are recorded for accuracy.

At your appointment, our plumber will

  1. thoroughly assess your situation and make his professional recommendations to you with up-front pricing. If there are options available to you, he will outline those, with costs.. You can then make an educated decision as to how to move forward based on your wants, needs, and budget. He will ensure that you fully understand these recommendations and address all your questions.
  2. Upon your immediate approval, our plumber will begin your work.  He will arrive prepared to take care of your issue or project as diagnosed as accurately as possible from the detailed information taken during your phone call with our office. He is also driving a company-branded, large service vehicle stocked with over 10,000 parts.
  3. Following your service appointment, our Client Care team will follow up with our “Happy Call” to ensure your experience exceeded your expectations from start to finish and to ask you for a service review on our website, our Facebook or HomeStars page, our Google page or simply an email that we can pass on to our dedicated team… we love kudos!  (who doesn’t right?)

We Use “Up-Front” Pricing

When contractors charge by the hour, different customers can pay different prices for the exact same work – this causes two major problems:

  1. When hourly rates are applied, technicians can feel pressured by homeowners holding a stopwatch over them, so they feel like they can’t take their time, focus and do an excellent job without people thinking they are wasting time and padding the bill.
  2. With no “Service Catalogue” with fixed prices to show customers, some time and material contractors may gauge your rate by the look of your house or car, or by what bills they have to pay this week, and charge whatever they want – and take as long as they want.

While we of course respect your time, we insist that our professional plumbers to take the time necessary to do a professional, warranty-worthy job. Harris Plumbing utilizes “Up-Front Pricing” and, upon making our thorough diagnosis of your plumbing concern, our licensed plumber will present you with his recommended solutions, with prices. This “menu” pricing style has been the industry, professional standard for many years and benefits both the plumbing contractor and the client.

Our Service Catalogue allows us to provide honest, realistic rates that reflect reasonable costs including overhead, while maintaining our high level of service. It also lets our customers know up front what their invoice will be before any work is done – no surprises at the end of the call and that means peace-of-mind for you.

Our technicians are highly skilled, highly trained plumbers who are very motivated to provide excellent customer service. We are also fully WSIB and liability insured for your safety.

Service/Dispatch Fee

Yes, we charge a service/dispatch fee to cover the cost of getting a highly trained, skilled Journeyman Plumber to your location to assess your required service. We will advise you of this when you make your appointment. We don’t hide it in our pricing and tell you we don’t charge one like some contractors do.  We will also ask how you will be paying us on the day of your service.  We are COD like all trades.

The quoted, pre-approved, professional work we perform for you is what we will collect from you for, plus our service/dispatch fee on the day of your service.

There are many items involved behind the scenes in getting that professional, highly skilled plumber safely to your door. Like equipment and tools & tool repairs, WSIB, liability & vehicle insurance, rent, advertising, necessary on-going training, many taxes, phone system, licenses, highly trained office staff, office supplies and fleet vehicle maintenance, gas & tires… the list goes on and on. Our nominal service fee helps to offset these costs of doing business and ensure that our staff are the absolute best at what they do – for you, your family and your home.

Testimonials

To learn more, take a look at some of our testimonials from our satisfied customers: